Legal
Privacy policy
At iDeal, we respect your privacy. This policy explains what we collect, why, who receives it, how long we keep it, and the choices you have.
Information we collect
You give us: your name, phone number, email and profile photo; listings and their photos and location; chat messages and attachments; reports, reviews and support requests; saved searches and favorites; messages, voice and photos you send to the AI assistant; and masked saved-card details and your purchase history. We collect automatically, while you use the app or site: account identifiers from the sign-in provider you choose; your device's push token, model, operating system and app version; searches and listings you view; approximate location to centre the map, only when you allow it (your own position is not stored, and precise coordinates are saved only when you set them on a listing); crash reports; and session recordings of how the app is used, with sensitive fields masked.
How we use your information
We use this information to create and secure your account; show, search and moderate listings; connect tenants, owners and our team; process bookings, contracts and payments; send the notifications you allow, including alerts for saved searches and offers you can turn off; answer support requests; act on reports of objectionable content; fix crashes and improve the app; and meet legal obligations. We do not sell your personal data, use it for third-party advertising or track you across other companies' apps and websites.
Information sharing and disclosure
Other users see what you publish on a listing, and tenants, owners and our team see what they need to complete a rental or answer a chat. We also share information when the law requires it or to protect users.
Third-party services
We use trusted service providers, and each receives only what it needs for its purpose: crash reporting and analytics services (crash reports and masked usage data), push notification services (device tokens), the sign-in provider you choose, SMS providers (verification codes), mapping services (map requests and the visible area), payment processors (payment details you enter with them), and AI service providers (assistant messages, voice and photos, only after you give permission in the app). We require these providers to protect personal data to the same or an equal standard as this policy.
Data retention
We keep account data while your account is active. AI assistant conversations are deleted automatically after a limited period. When you delete your account, your profile details, sessions, push tokens, notification preferences, saved cards, favorites and search and viewing history are deleted or anonymized. Signed rental agreements, payment history and invoices are kept as tax and accounting law requires. Chat messages, reports and saved searches may remain so that disputes and safety reports can be handled, but are no longer linked to your name or contact details.
Security measures
We use appropriate technical and organizational safeguards to protect your personal information against unauthorized access, loss or misuse, including encrypted connections and restricted staff access.
Your privacy rights and choices
You can access, update or correct your data in your account or by contacting us. You can withdraw consent at any time: turn off session recordings and the AI assistant permission in Profile → Privacy, change notifications in notification settings, and turn off location or notifications in your device settings. Withdrawing consent does not affect earlier processing, and the rest of the app keeps working.
Account and data deletion
You can delete your account in the app under Profile → edit → Personal Details → Delete, or by sending a request at i-deal.uz/delete-account. If iDeal manages a property for you, contact support first so the agreement can be ended.
Contact us
If you have any questions or concerns regarding this privacy policy, please reach out to us at privacy@i-deal.uz.
Last updated: November 2026